This is an effort to answer a question I’ve been struggling with since at least 2008: Why is the Hillary Clinton described to me by her staff, her colleagues, and even her foes so different from the one I see on the campaign trail?
The Iraq War mars her record, and the private email server and the Goldman Sachs paydays frustrate even her admirers. Polls show most Americans doubt her basic honesty. Pundits write columns with headlines like "Why Is Clinton Disliked?"
So as I interviewed Clinton's staffers, colleagues, friends, and foes, I began every discussion with some form of the same question: What is true about the Hillary Clinton you’ve worked with that doesn’t come through on the campaign trail?